Frequently Asked Questions / FAQ

• I would like to exchange or return an article, how do I do?

• How can I verify my order has been correctly registered?

• How can I follow the progress of my order?

• I would like to exchange or return an article, how do I do?

We take special care to guarantee that our products are of excellent quality, easy and comfortable to wear. However if you are not completely satisfied with one of our products you can return the product. We accept all requests for exchange or reimboursement signaled within 7 days of the reception of your order. This request must be communicated via e-mail to the below address:

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Upon reception of your e-mail we send a code back to you. This code is obligatory and must be written on the return note, without which we cannot accepter the package. You can download the return note Formulaire_de_retour which you must include in the package.

We retain the right to not reimburse the returned merchandise if the product is not completely intact. The package must be returned as recommended post with a signature required. The reimbursement will be carried out within 30 days counting from the date when the package has been received by us. The reimbursement will cover the value of the returned products, minus the shipping costs which fall to the client.

• How can I verify my order has been correctly registered?

From the moment your order has been received you will receive a confirmation e-mail within 24 hours detailing your purchase.

• How can I follow the progress of my order?

All you have to do is to write to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it indicating your order number as it appears on your order confirmation e-mail. We will than shortly thereafter reply back to you.